Refund policy
Returns & Defects
We want you to be happy with your NorthPeak purchase. Here is how returns, exchanges and defect claims work.
30-Day Returns
You have 30 days from the delivery date to return an item for a full refund. The item must be unused, unwashed, and in its original condition with tags and packaging. This period includes, and goes beyond, any statutory right of withdrawal that applies to distance purchases.
To start a return, email us at contact@northpeak.com with your order number. We will confirm the return address before you send anything back.
Return Shipping Costs
Return shipping is arranged and paid by the customer, except when the return is caused by our error or by a product defect. In those cases we cover the full cost of the return. If you exercise a statutory right of withdrawal that applies to your order, return shipping is paid by us.
We do not charge any restocking fee. We recommend using a tracked service, since we cannot issue a refund for a return that never reaches us.
Exchanges
We accept exchanges for a different size or color within the same 30-day window, subject to availability. Email us at contact@northpeak.com with your order number and we will arrange it.
Refund Processing
Once your return arrives and has been inspected, your refund is issued within 5 business days, to the original payment method. Depending on your bank or card issuer, it can take additional days for the amount to appear on your statement.
Defective or Incorrect Items
If you receive an item with a defect (for example, faulty seams, zippers or fabric) or the wrong item, contact us within 90 days of delivery at contact@northpeak.com with your order number and photos of the issue. We will repair, replace or refund the item, at your choice where the law provides for it.
Shipping Errors
If an order was shipped incorrectly due to our error, we will cover the cost of correcting it, including reshipment or a full refund. If an incorrect shipping address was provided by the customer, the customer is responsible for the cost of reshipment.
Carrier Issues
If a shipment is lost or significantly delayed in transit, we will investigate with the carrier (up to 7 business days) and offer a refund or reshipment based on the outcome.
What Is Not Covered
- Normal wear and tear
- Damage caused by misuse, washing against care instructions, or accidents
- Used or washed items returned for change of mind
Order Corrections
You have 24 hours after placing an order to request changes. After this window, the order may already be processed for shipment and changes may not be possible.
Questions? Contact us at contact@northpeak.com.