Payment Policy

Payment Policy

This policy explains how payments work on this website. It applies to every order placed here.

Accepted Payment Methods

The payment methods available to you are displayed at checkout and may vary depending on your device and payment provider.

Currency

Prices are displayed in the currency shown at checkout. The amount charged by your bank may differ slightly if your card is issued in another currency, because of exchange rates and any conversion fee applied by your card issuer.

When You Are Charged

Payment is taken at the moment the order is placed, according to the method you choose at checkout. Your order is confirmed only once the payment is authorised, and you will receive an order confirmation by email.

Payment Security

All payments are processed by our payment providers over an encrypted SSL/TLS connection on PCI DSS compliant infrastructure. NorthPeak never sees, handles or stores your full card number, expiry date or security code. Depending on your bank, you may be asked to complete an additional verification step before the payment is approved.

Declined or Failed Payments

If a payment is declined, the order is not created and no amount is captured. Any temporary authorisation shown by your bank is released automatically, according to your bank's own timeline.

Fraud Prevention

Orders are screened for fraud. If we cannot verify the payment or the billing details provided, we may cancel the order and issue a full refund to the original payment method. We will always notify you by email when this happens.

Pricing Errors

If a product is listed at an incorrect price because of a technical or human error, we reserve the right to cancel the affected order and issue a full refund. We will contact you before doing so.

Refunds

Refunds are issued to the original payment method. Timelines and conditions are described in our Refund Policy.

Questions

Any question about payments can be sent to contact@northpeak.com.