FAQ

Quick answers about shipping, delivery, returns and orders at North Peak Outfit.

Is shipping free?

Yes. Shipping is free on every North Peak Outfit order, worldwide.

How long does delivery take?

Estimated delivery is 7-14 business days, depending on your location. Customs processing, carrier logistics or circumstances outside our control may occasionally extend this window. We guarantee delivery within 90 days of your purchase date. If this deadline is not met, you may request a full refund.

Will I get a tracking number?

Yes. Every order includes a tracking number, sent to your email within 7 business days of purchase. Tracking information may take a few days to update after the tracking number is generated.

What is your return policy?

You have 30 days from the delivery date to return an item for a full refund. The item must be unused, unwashed and in its original condition with tags and packaging. Email contact@northpeakoutfit.com with your order number to start a return.

Who pays for return shipping?

Return shipping is paid by the customer, except when the return is caused by our error or by a product defect. In those cases we cover the full cost. We do not charge any restocking fee.

Can I exchange for a different size or color?

Yes. We accept exchanges for a different size or color within the same 30-day window, subject to availability. Email contact@northpeakoutfit.com with your order number and we will arrange it.

How long do refunds take?

Once your return arrives and has been inspected, your refund is issued within 5 business days to the original payment method. Depending on your bank or card issuer, it can take additional days to appear on your statement.

What if my item arrives defective or incorrect?

Contact us within 90 days of delivery at contact@northpeakoutfit.com with your order number and photos of the issue. We will repair, replace or refund the item.

Can I change my order after placing it?

You have 24 hours after placing an order to request changes. After this window, the order may already be processed for shipment and changes may not be possible.

How do I contact North Peak Outfit?

Email us at contact@northpeakoutfit.com. Average response time is 1-2 business days. North Peak Outfit operates exclusively online and does not have a physical retail location.